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01/19/12 11:54
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The Customer Is Always Right?

psychic- - Your Clients

Forum Post

Betty

The Customer Is Always Right?

Whoever created the phrase about customers always being right must be insane.

Now I agree that good customer service usually includes being nice to the customer and making them feel very important, however, there are definitely times when the customer is DEFINITELY not right!

Most times, the customer neglects to read anything about what they are buying and the terms of doing so because they are in a hurry or just don't care.

Then, when they want to change their order or make you jump through fifty extra hoops all for the same cost, it makes me want to scream!

#1

Julie

In some parts of the world you have to test your lightbulbs before you leave the store.... you will not get a refund or replacement if you find out it is bad after you leave the store!
#2

Behind You
Thank author of this post/comment@Julie - unless there's a guaranteed warranty, you can bring back the lightbulb as long as it's in the given period.

Customer is not always right! Some annoying people will try to invoke that phrase even if they know they're the one who's wrong!!!

#3

Dunley

I have to agree on that. I think the person who invent that phrase is really out of his mind, or maybe it is not actually an owner of a store that invests that phrase, maybe a silly customer himself so he can be excused of those silly tactics he do when he go shop and dine anywhere. I just hope that not all of the people thinks this way.
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